I help organizations navigate complexity with
humanity intact.

Why I learned to love the knot

04.28.26

Most change leaders are taught to minimize friction. I think that’s exactly wrong.

After 20 years of digital transformations, I’ve learned that the messy, uncomfortable, human parts of change aren’t problems to be managed away — they’re where the real work lives.

And in the age of AI, that distinction has never mattered more.

The question isn’t whether to slow down or speed up. It’s whether you can tell the difference.

04.21.26

Everyone is exhausted by change right now. But I don’t think exhaustion is the real problem. The real problem is that we can’t yet tell the difference between change that builds capacity and change that just consumes it. That distinction is where discernment actually lives.

I bought the binder anyway

04.16.26

I spent two weeks making a visual narrative to help my father understand what was happening to him in the hospital. I never got to show it to him. But I bought the binder anyway.

That experience, and what it taught me about how people process things, is the subject of my latest post. It has more to do with AI transformation than you might expect.